Internal Communications & Process Assessment

Away from selecting, implementing and supporting actual CRM systems, Enki
Solutions devote a lot of time to ensuring their clients are ready to implement
CRM from a wider business perspective.

Businesses are often misled to the idea that a CRM software solution alone will
make their team customer focused and improve their contact management. By
assessing current processes, branding, internal and external communication
programs and the approach of the business, Enki Solutions help organisations to
implement a full CRM strategy rather than just a piece of software.

This wider assessment is often undertaken with companies that already have a
CRM system installed, but are finding they are failing to meet their expected
ROI. By assessing both the system, supporting processes and attitudes, Enki
Solutions help to place CRM at the centre of the companies approach.

Enki Solutions aim to assess and refine these processes to help you establish
the right infrastructure to achieve sustained business growth