Internal Communications
& Process Assessment
Away from selecting, implementing and supporting actual
CRM systems, Enki
Solutions devote a lot of time to ensuring their clients
are ready to implement
CRM from a wider business perspective.
Businesses are often misled to the idea that a CRM
software solution alone will
make their team customer focused and improve their contact
management. By
assessing current processes, branding, internal and
external communication
programs and the approach of the business, Enki Solutions
help organisations to
implement a full CRM strategy rather than just a piece
of software.
This wider assessment is often undertaken with companies
that already have a
CRM system installed, but are finding they are failing
to meet their expected
ROI. By assessing both the system, supporting processes
and attitudes, Enki
Solutions help to place CRM at the centre of the companies
approach.
Enki Solutions aim to assess and refine these processes
to help you establish
the right infrastructure to achieve sustained business
growth
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