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Microsoft CRM Training

Microsoft Dynamics CRM Training

Despite being a simple system to use, the number of modules available within the application encourages the training to be undertaken for a departmental angle. As well as learning the basics of contact management, these courses enable the individuals to feel confident in the way they will use the system

Sales Management Training

Learn how to manage your contacts, daily schedule and pipeline effectively within the program. Keep on top of your monthly sales forecast and use the system to identify your current and potential customers.

Keep track of your appointments and learn how to use your CRM system within Microsoft Outlook

Customer Service Management Training

During this course, learn how to manage individual and team customer service logs. Introduce SLA’s and track all updates to outstanding issues effectively. In addition, learn the basics of contact management and discover the reports available within the system to hep you manage your day to day routine more efficiently.

 

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