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Why Work with Enki Solutions?
Through working alongside Enki Solutions, your organisation
will benefit from a number of areas.
- Our experience helps you to avoid the easy to make
mistakes
- Our involvement can reduce the impact of business
change projects on your staff
- We ensure the focus on each project remains high
without compromising existing projects and business
developments
- We can offer you focused and high quality support
throughout
- We understand pitfalls and difficulties of CRM
projects
- Vendors have a level of software they have to selll.
They are focused on the sale of software and quick
implementations
- We will identify and reduce the risk therefore
reducing risk of lost revenue and time
- Enki Solutions will help you find the right provider,
the right system and provide you with long term support
Avoiding Common Pitfalls
When it comes to implementing a CRM system or strategy
within an organisation, there are a number of mistakes
that are commonly made.. By working with Enki Solutions,
these pitfalls can be identified and steps to prevent
them minimised. That is not to say there will not be challenges
along the way, but the guidance of Enki Solutions should
ensure the impact and number of mistakes made will be
kept to a bare minimum.
Understanding and Preparing for the Impact of change
Implementing a CRM strategy and supporting system can
bring a significant impact to part if not all off your
organisation. This impact is often not expected or considered
during the initial stages of a CRM project. Enki Solutions
will ensure time is spent assessing and containing the
impact of change felt by your team and the wider organisation.
The necessary change management procedures will be introduced
and regular project updates will be circulated.
Design
Guidance
When looking to implement CRM, the design of a system
can often be one of the more difficult areas to get right.
With usability, content and capability all to take into
account, deigns often become too basic to be able to cope
long term, or to complex to even get off the ground. Enki
Solutions will spend a significant amount of time considering
the clients requirements and potential system design,
ensuring that it is not only ideal for now, but can grow
with the organisation longer term.
Project Management
Implementing a CRM software package can often present
a significant drain on resources for the customer. Although
the software supplier is likely to undertake the majority
of technical consultancy work during system roll-out,
it is essential that a level of project management is
undertaken by a representative of the client to ensure
project success. In some cases this will extend to a team
of individuals that are required to oversee the system
installation.
As Prince 2 practitioners, Enki Solutions can help
reduce this drain, by taking the role of Project Manager
for the client. In addition to the project management
skills and time saving this will award the client, Enki
Solutions will have a greater understanding of the project
detail and how to ensure it reaches the necessary timescales.
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